Got Questions? We’re Here to Help
We’re a small, growing brand — so first of all, thanks for being here. We know choosing clothes for your child is personal, and you might have a few questions before you order. Below, we’ve answered the ones we hear most often — from sizing and shipping to how Ayla Kids got started.
If there’s anything we’ve missed, just reach out — we’re always happy to help.
Shipping & Delivery
How long does delivery take?
We aim to dispatch your order within 1–2 working days. Standard UK delivery usually takes 2–4 working days from dispatch.
Do you ship internationally?
Not yet — but we’re working on it. Right now, we only ship within the UK.
How much does shipping cost?
Express UK delivery is £4.95
Standard UK delivery is £3.45
Free on orders over £50.
Will I receive tracking information?
Yes, you’ll get a tracking link via email once your order has been dispatched.
Returns & Exchanges
What if I ordered the wrong size?
No problem, just get in touch within 28 days of receiving your order and we’ll help you arrange an exchange.
Do you accept returns?
Yes, we offer 14-day returns as long as items are unworn, unwashed, and in original condition. Just email us to start the process.
Do I have to pay for return shipping?
At the moment, return shipping is the customer’s responsibility.
Products & Sizing
What sizes do you offer?
Our tracksuits are available in sizes 3M to 24M. Each product page includes fit notes to help you choose the right size.
Do your tracksuits fit true to size?
Yes, most customers find our sizing runs true. If in doubt or between sizes, we suggest sizing up for a roomier fit.
What are your tracksuits made from?
All tracksuits are made from a soft cotton blend with fleece lining. Perfect for comfort and everyday wear.
How should I care for Ayla Kids clothing?
Machine wash at 30°C with similar colours. Avoid tumble drying. For best results, wash inside out.
Ordering & Payment
What payment methods do you accept?
We accept major debit/credit cards, Apple Pay, Google Pay, and Shop Pay for quick checkout.
Can I apply a discount code?
Yes, just enter your code at checkout. If you signed up for 10% off, use WELCOME10. If you haven't signed up, the code will not work.
I made a mistake with my order — can I change it?
Email us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
About Ayla Kids
Who is behind Ayla Kids?
Ayla Kids was started by my mummy, who wanted softer, simpler, and more inclusive clothing for me, so she created it.
Why do you only make tracksuits?
We’re starting small and growing slowly and we believe tracksuits are one of the most practical, comfortable pieces a child can wear. More styles are on the way!
Are your clothes unisex?
Yes, everything we make is gender-inclusive and designed to be worn by any child.