Shipping policy

ORDER PROCESSING:

Please allow 7-10 business days to process your order. Expect an email within 5 working days to let you know your order is on the way. Around the holiday periods please allow 7-14 business days.

FLAT RATE SHIPPING 

Orders are generally shipped within 3-5 business days using Royal Mail. Flat rate shipping fee of £3.99 applies to orders shipping to the United Kingdom. We do not ship outside of United Kingdom at this time.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@aylakids.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@aylakids.co.uk.